Overview
This short guide explains how to sign in to your NDAX account from Canada, common problems you may encounter, and best practices to keep your funds secure. It is written in Canadian English and focused on practical, up-to-date steps you can follow on desktop or mobile.
How to log in (step-by-step)
- Open the official NDAX website or mobile app. Confirm the URL is correct and uses https://.
- Click the Sign In or Log In button in the top-right corner.
- Enter your registered email address and password, then click Continue.
- If Two-Factor Authentication (2FA) is enabled, open your authenticator app (e.g., Google Authenticator) and enter the 6-digit code when prompted.
- After successful verification you will be directed to your NDAX dashboard where you can view balances, trade, and withdraw coins.
Troubleshooting common login issues
- Forgot password: Click the Forgot password? link on the login page and follow the email reset steps. Check your junk/spam folder if you don't see the reset email.
- 2FA code not working: Ensure your device clock is accurate (time sync) and that you are using the correct authenticator app. If codes keep failing, use any backup codes saved during 2FA setup.
- Account locked: Multiple failed attempts may temporarily lock access. Wait the specified lockout period, then try again or contact NDAX support.
- Unable to receive email: Verify your email address and check filters. Add NDAX's support email to your address book to prevent deliverability issues.
Account recovery & support
If you cannot regain access, gather any identity verification documents you used during KYC (photo ID, proof of address) and contact NDAX support through the official support channels. Never share your password or full 2FA seed with anyone — legitimate support will never ask for this.
Security best practices for Canadian users
- Enable 2FA and prefer an authenticator app over SMS where possible.
- Use a password manager to create and store unique passwords.
- Whitelist withdrawal addresses if NDAX supports it; this ensures funds only go to approved wallets.
- Keep software (OS, browser, mobile apps) up to date to reduce exposure to vulnerabilities.
Short FAQ
Q: Can I log in from outside Canada?
A: Yes, but you may be prompted for extra verification — and Canadian regulations may affect some operations depending on where you are.
Q: How long does a password reset take?
A: Typically minutes after you complete the email steps, but it can vary if support verification is required.
If you need immediate assistance, use NDAX's official help page or support centre. Always verify you are contacting NDAX through official links and be cautious of phishing messages.